Town of Banff

Water Services

Connections and Disconnections

You must submit a Utilities Service Request at least 10 business days before you connect a new water service or relocate, replace, alter or disconnect a water service.

To receive a Utilities Service Request, call 403.762.1240 or submit an Action Request.

Repair

Problems in the water service between your premises and the water main are the property owner’s responsibility. We recommend you contact a plumber if you suspect there is a problem with your water service.

Frozen Pipes

If you live in an older home, your water pipes may freeze during very cold weather. This can be serious as frozen pipes may burst and cause damage in your home. If you know there is a cold snap coming, and you suspect or know that you have a problem with frozen pipes:

• Leave the faucet dripping slightly.
• Leave kitchen and bathroom base cabinets open.
• Insulate pipes running through cold areas such as exterior walls and unheated spaces.

If your pipes do freeze, you need to thaw them as soon as possible.

• Open the faucet supplied by the frozen pipe.
• Follow the pipe back from the faucet to where it runs through cold areas such as an exterior wall or unheated crawl space, or where the pipe enters the foundation of the house.
• Heat the cold pipe, starting from the side closest to the faucet. The Town of Banff recommends wrapping the pipe with towels soaked in hot water. Avoid using electrical appliances, as there is a risk of shock if the pipe bursts.  Never use an open flame.

If you are unable to thaw the pipe, call a plumber right away.

Water Meters

If you suspect your water meter is not working correctly, please call us at 403.762.1240 or submit an Action Request.