Support Services For Residents
Updated 12:47 p.m. July 5, 2021
We Are Here to Help
Current cases of COVID and vaccination rate
For case rates in Banff, current restrictions and COVID info visit Banff.ca/COVID
The Alberta Vaccine Program is underway. All Banff residents are encouraged to get a vaccine as soon as one is available to you.
Everyone 12 years old and older are eligible to be vaccinated now. Book your shot at a participating pharmacy, through the AHS online booking tool or call 811.
- Anyone vaccinated in March or earlier can book their second dose starting June 1.
- Anyone vaccinated in April can book their second dose starting June 14.
- Anyone vaccinated in May can book their second dose starting June 28.
In Banff, vaccines are available at:
Alpine Medical Clinic
Alpine Medical has a supply of vaccines and is taking appointments. Visit alpinemedical.ca to book an appointment. You must have valid healthcare to book.
Gourlay’s Pharmacy is providing Moderna Vaccines to people with an Alberta Health Care Card and still require the first dose (no second doses available.) Call 403-762-2516, or book online at http://www.bookmyshot.com/4037622516
Rexall Drugmart IDA Pharmacy
The Rexall Drugmart IDA Pharmacy in Cascade Shops now has the Pfizer vaccine for people 12 and older needing the first dose (no second doses yet). Call now to book at 403.762.2245.
Banff IGA Pharmacy
Banff IGA has Pfizer available for ages 12+. Book an appointment online through https://www.pharmacyappointments.ca/ or call 403.762.5370.
Banff Community Health Centre
People without an Alberta Health Care card must obtain vaccines from AHS units like the Banff Community Health Centre, not pharmacies or clinics. To book call 811 or book online with AHS.
Banff Fenlands Recreation Centre
The Town of Banff provided its community facility for use by AHS for vaccination clinics. The next dates are July 5 & 6. New clinics may be added at a later date. To book, call 811 or book online with AHS.
When you book:
Please note that booking eligibility is according to your birth year. When booking, have your Banff postal code ready.
People without an Alberta Healthcare Card can also receive a vaccine at specific locations. Notify the agent when booking via 811.
Seniors in Banff who would like help booking a vaccine can contact Sue Smythe at 403-762-1253 or email email@example.com
When you go for your vaccination:
- Please bring one piece of identification with you, which could include your Alberta Health Care card, a drivers license, Social Insurance Number, birth certificate, or passport.
- Please wear clothing that will easily allow access to your upper arm for receiving the immunization.
- Be aware that you will be required to sit for 15 minutes in the clinic after you receive your shot.
All 3 vaccines help our bodies learn how to protect us against future infection from the virus that causes COVID-19, but use a different mechanism to get the attention of the immune system. All 3 vaccines are effective in preventing death or serious symptoms from COVID-19. Learn more from Alberta Health.
More information COVID-19 vaccine program from Alberta Health Services
- All working Albertans can access up to 3 hours of paid leave to get each dose of the COVID-19 vaccine without fear of penalty, loss of pay or reprisal.
- Employers may provide additional time beyond 3 hours per appointment, if necessary, but are not required to.
- The leave applies to all full and part-time employees regardless of how long they have been employed.
Employees need to provide notice to their employer as soon as possible and reasonable in the circumstances when they are taking this leave.
Employees do not need to provide a medical note or record of immunization in order to access this job-protected leave or disclose any health information about underlying conditions to their employer.
If an individual becomes symptomatic at any point during the day, they are to immediately isolate in a safe place.
Isolation requirements for vaccinated and unvaccinated individuals differ. Albertans are legally required to:
- Isolate for 10 days if you tested positive or have any core symptoms that are not related to a pre-existing illness or health condition.
- Quarantine for 14 days* if you are a close contact of someone with COVID-19, and you are not fully vaccinated. (*Duration of quarantine may be reduced based on vaccination status.)
Please consult this link to determine the legally required isolation steps that must be taken by the symptomatic individual as well as their close contacts: https://www.alberta.ca/isolation.aspx
If you have symptoms, take the online assessment to arrange testing
Assessment and Testing for COVID-19
If you have any of the core COVID symptoms or have known exposure to COVID-19, you must stay home, isolate and you should book a test.
- Take the AHS online self-assessment or call 8-1-1
- Book your test:
- At the end of your online self-assessment, you will be able to reserve a test at the Banff Community Health Centre. This is available by appointment only: AHS.ca/Covid or call Healthlink 8-1-1
- If you are a current patient at Alpine Medical Clinic, you can book an assessment by calling ahead
- ,The Lake Louise Medical Clinic is offering appointments to Bow Valley residents, and can often book within 24 hours. Testing is available Monday to Friday (not on weekends) – to book, call 403.522.2184
- At the end of the online assessment, if you want a test sooner than is available in Banff, you can reserve a test in Cochrane, by appointment.
Anyone over the age of 18 who has the following symptoms are legally required to isolate and should be tested for COVID-19:
- new onset of cough or worsening chronic cough
- new or worsening shortness of breath or difficulty breathing
- sore throat
- runny nose
If you are not tested for COVID-19, you MUST isolate for 10 days following the start of these symptoms and until you are feeling better (whichever is longer).
If you are tested, further instructions are available at ahs.ca/results based on your test results, including if you test positive.
People with the following symptoms must stay home and are also encouraged to be tested:
- painful swallowing
- stuffy nose
- muscle or joint ache
- feeling unwell, fatigue or severe exhaustion
- nausea, vomiting, diarrhea or unexplained loss of appetite
- loss of sense of smell or taste
- conjunctivitis (pink eye)
Who can receive a COVID test?
Priority testing is available to:
- any person exhibiting any symptom of COVID-19
- all close contacts of COVID-19 cases
- all workers and/or residents at specific outbreak sites
Asymptomatic testing is not available in the Banff area right now. (See info for travellers for asymptomatic testing.)
Please be aware that all family physician offices in the Bow Valley continue to remain open and available to patients. However, do not visit a hospital, physician’s office, lab or healthcare facility without having conducted the online self-assessment or consulted Health Link by calling 811 first.
Review this document created locally to determine what to do if you think you have been in close contact with a positive COVID case, someone close to you has been notified they have been in close contact with someone with COVID, or if you have been in close contact (PDF).
For more information on testing eligibility, visit: Alberta Health Testing Info
If you are self-isolating:
- stay home - do not attend work, social events or any other public gatherings.
- avoid close contact with other people, including household members but especially seniors and people with chronic conditions or compromised immune systems.
- don’t take public transportation like buses, taxis or ridesharing, where possible.
- watch for symptoms.
If you are in mandatory self-isolation:
- Do not go to school, work, other public areas or community settings.
- Do not go outside for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.
- You can get fresh air in your backyard, if you have one, but must remain on private property not accessible by others.
- If you live in an apartment building or high-rise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least 2 metres away from your closest neighbour’s, you may go outside on the balcony.
For translated COVID-19 information visit www.bvipartnership.com.
- How to care for a person with COVID-19 at home – Advice for caregivers
- How to care for a child with Covid-19 at home: Advice for caregivers
- Essential Services
- Employee/individual support
- Food Services
- Mental Health (Counselling and Resources)
- Immigration (Permanent Residents, Temporary Foreign Workers and Refugees)
- Senior Services
- Children, Youth and Families
- Post Office Update
- Volunteer Opportunities, Donations and Recognition Programs
- Mask Resources for the Community
In Case of Medical Emergency
If you experience or see someone experiencing severe symptoms of COVID-19, including difficulty breathing, severe chest pain, feelings of confusion or loss of consciousness, call 911 immediately and inform the operator that there may be a risk of COVID-19 transmission.
Information and resources from all levels of government – federal, provincial and municipal – to a help assist with basic needs for individuals and families:
For non-emergency contact with the Banff police service, such as international assistance to find foreign nationals in the town of Banff, please email firstname.lastname@example.org or call +1 403-763-6600.
If there are situations or gatherings happening where physical distancing is not being enforced – such as in a business, in a house or at a park – people can contact Alberta Health Services or the Town of Banff using these online complaint forms:
For an immediate response, the Town of Banff accepts calls at 403.762.1218 between 8 a.m. and 6 p.m. After hours, please call the RCMP at 403.762.2226. For emergencies, call 9-1-1.
For community health complaints, submit to Alberta Health Services Complaint Form.
Complaints about people not working from home (when it is possible) can be forwarded to OHS: File an OHS complaint | Alberta.ca
The operations yard Transfer Site is open 7 days a week from 7:30 a.m. to 3:15 p.m.
Federal Financial Supports
For information about COVID-19 federal financial support programs visit, https://www.canada.ca/en/services/benefits/covid19-emergency-benefits.html.
Employment Standards Information
For information on laws for minimum wage, overtime, holidays, job-protected leaves, vacations, hours of work, earnings, youth workers and termination visit: https://www.alberta.ca/alberta-employment-standards-rules.aspx
To report a concern about an employer or business not following public health orders please visit: https://ephisahs.microsoftcrmportals.com/create-case/
Support for Individuals and Families
To pay for basic expenses like food, clothing and shelter:
Job Loss Resources
Employment services, job loss support and job training: https://www.alberta.ca/employment-support.aspx
Job Resource Centre
The Job Resource Centre in Banff is now open remotely. 403-760-3311.
Workers Compensation Board (WCB) Alberta
Most instances of COVID-19 are not work-related and do not need to be reported to WCB Alberta. However, there are a few exceptions. https://www.wcb.ab.ca/assets/pdfs/workers/WFS_COVID-19.pdf
If you have urgent food needs and are unable to access or purchase food, please email email@example.com or call 403.762.1251
- Banff Food Rescue - a volunteer driven organization helping with food rescue and food security. Free and by donation. www.banffcollective.com/food-rescue and www.facebook.com/banfffoodrescue
- Banff Park Church Lunch to Go (closed – reopening September)- 12-1 p.m. 455 Cougar st.
- Banff Food Bank. (closed – reopening September 21) Prepared grocery bags pickup. Tuesdays 12-1 p.m. Banff Park Church, 455 Cougar St https://www.facebook.com/banfffoodbank/
- Bow Valley Good Food Box - a monthly box of fresh produce at an affordable price www.bowvalleygoodfoodbox.com
- St. George’s In the Pines Church Banff Food and Friends (closed until September). Every Monday evening 5-7 p.m.. By donation
- Nesters Market – call 403-762-3663 for same day delivery.
- Spud.ca offers a full selection of groceries. Orders must be made by 8 p.m. on Wednesday for Thursday delivery. Visit www.spud.ca for more information.
- OrganicBox.ca offers a full selection of organic produce and delivers weekly to Banff. For more information visit www.organicbox.ca.
- Daily Needs Grocery delivers Wednesdays and Fridays and to Lake Louise on Saturdays. Visit www.dailyneedsgrocery.ca to place an order or call 403.688.3838.
In order to claim all of the benefits you are entitled to it is very important to file your taxes on time, every year.
The Town of Banff is here to help! If you are unable to prepare your income tax and benefit return yourself, the Town of Banff Family and Community Support Services may be able to help you. Community organization volunteers assist eligible Banff and Lake Louise taxpayers who have low income and simple tax situations this is a FREE service.
Please contact 403-762-1253 for more information. https://www.canada.ca/en/services/taxes/income-tax/personal-income-tax.html
Frequently Asked Questions:
Are you confused about interest relief? Many people are. Below are some questions you might have along with some answers.
Will interest relief be applied to the total amount I owe (balance) on my 2020 taxes, or just the amount I received for the COVID-19 benefit?
Interest relief will be applied to the total amount owing on your 2020 taxes if you meet all eligibility criteria and have filed your 2020 tax return. Eligibility criteria includes:
- Your total 2020 taxable income was $75, 000 or less.
- You received at least one COVID-19 benefit in 2020 (reported on your T4A or T4E)
Important Information for the 2020 Tax Season
- Interest relief only applies to your 2020 taxes owing and not on previous or other debts with the CRA.
- You will not have to pay interest on any amount owing from your 2020 taxes until April 30, 2022.
- Check your NOA (Notice of Assessment) - As of April 26, interest relief information will be included on your NOA.
- The 2020 tax filing deadline is April 30, 2021. Late penalties still apply.
- For more information, visit: https://www.canada.ca/.../covid19-taxes/interest-relief.html.
Isolating and quarantining help prevent the spread of COVID-19 by reducing the number of people you could infect if you're sick. Both require staying home and avoiding situations where the virus could spread.
Albertans are legally required to:
- isolate for 10 days if you tested positive or have any core symptoms that are not related to a pre-existing illness or health condition.
- quarantine for 14 days if you are a close contact of someone with COVID-19, or if you travelled outside Canada.
Free hotel rooms are available for people who must isolate or quarantine but cannot do so safely in their own homes. Staying in a hotel room allows you to safely self-isolate or quarantine without exposing other household members to COVID-19.
- Alberta Health Services will review requests on a case-by-case basis to determine if additional supports are required to support isolation.
- Adults who complete hotel isolation may be eligible for $625 upon completion of their stay.
- Call 2-1-1 if you need to access isolation hotels.
To learn more about isolating in a provincial isolation or quarantine hotel visit, https://open.alberta.ca/dataset/be6c1c05-6d96-471e-b736-a15d84f4d7cb/resource/c95ef7c3-820b-4caf-a427-777659b2de09/download/ma-covid-19-information-people-required-isolate-quarantine-hotel-2021-02-19.pdf.
If you require additional information, contact with us through the Help@banff.ca email or phone 403.762.1251 during regular business hours.
Protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:
- While scheduled rent increases can now take effect provided proper notice has been given to tenants, landlords cannot retroactively collect rental increases.
- For more information, visit: https://www.alberta.ca/information-tenants-landlords.aspx
Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada.
Alberta Works Canmore Office: 403-678-2363, 8:30 a.m. - 4:30 p.m.
Alberta Works Emergency Income Support: 1-866-644-5135 after 4:30 p.m.
Supportive Housing Program
The Supportive Housing Program has been expanded by repurposing all Hotel inventory to support short- and long-term housing needs of residents and employers.
Emergency Shelter spaces are available for individuals and families experiencing domestic or sexual violence.
YWCA housing: 403.760.3200 9 a.m. - 9 p.m. firstname.lastname@example.org
This service is available for foreign workers, Permanent Residents of Canada, and Canadian citizens.
Bow Valley Home Finder Facebook Page
Local rental housing offered & requested
There is currently no government direction on reduced rental payments. Talk directly with your landlord about your personal situation. See the section in the Residential Tenancies Act on rental payments: https://open.alberta.ca/dataset/a2767396-099f-43d0-932e-1ec75bf458f3/resource/15cc7bf1-89c6-4baf-9393-ce82d28f3850/download/rta-handbook-bw.pdf
At some point in our lives we all have stressful times. We can be impacted by such things as financial pressures, unexpected difficulties, unemployment, or stressful situations such as the current outbreak of the novel coronavirus (COVID-19).
Remember, if you are struggling you are not alone. There are supports in place to help you.
If you need to talk, free and confidential support is available for Banff and Lake Louise residents. You can also find information in Tagalog, Japanese, Spanish, Oromo, Amharic, and Tigrinya. http://www.bllha.ca/support/
Alberta Health Services Urgent 2-9 p.m. at Banff Mineral Springs Hospital
Alberta Health Services Non-Urgent at1-844-943-1500
Kids Help Phone: Confidential phone / text / live chat support for youth (ages 10-18) https://kidshelpphone.ca/ Call 1.800.668.6868 or Text CONNECT to 686868
24/7 support from a registered nurse
Information about mental health supports, crisis intervention, referrals.
Mental Health Helpline 24/7: 1-877-303-2642
Alberta’s Addiction Helpline is available 24-7 toll-free and offers confidential support for alcohol, tobacco, other drugs and problem gambling: 1-866-332-2322
The AlbertaQuits helpline is FREE for all residents of Alberta, open 8 a.m. to 8 p.m. seven days per week. Call toll-free at 1-866-710-7848 to receive confidential, non-judgmental support from trained Quit Counsellors. They will help you deal with cravings and help you stay motivated. Translation services provided.
Focused on building a comprehensive Information and Referral system accessible to all Albertans. https://www.ab.211.ca
Information for Foreign Workers, Permanent Residents of Canada, and Refugees
People from all over the world are an important part of our community. Help is available for Foreign Workers, Permanent Residents of Canada, and Refugees.
Click here for news and updates for foreign workers and immigrants and information about COVID-19 in other languages: www.bvipartnership.com
Alberta Immigrant Nominee Program
The AINP is an economic immigration program that nominates people for permanent residence in Alberta. Program nominees must meet the following federal checks to be eligible for permanent residence in Canada:
The AINP continues to accept and process applications, with temporary adjustments to some application and assessment processes. The program is working with Immigration, Refugees and Citizenship Canada (IRCC) on the impact of COVID-19 on the permanent residence process. Please visit https://www.alberta.ca/ainp.aspx to learn more.
The Town of Banff has a Senior Support Coordinator available for questions or concerns due to the COVID-19 pandemic. Please email email@example.com or call Sue at 403.762.1253 if you or a senior you know requires extra support during these times.
COVID 19 Safety Information for Seniors (PDF)
Transportation & Delivery
The Town offers the following transportation and delivery services. Call 403.792.1251 to coordinate.
- Shopping bus runs Monday, Wednesday and Friday from 9-1 p.m.
- Monday bus runs for banking.
- Mail and shopping pick-up and delivery services.
- Free taxi passes are available for medical appointment purposes.
Other services include:
- Meals on Wheels meal service - Mondays, Wednesdays and Fridays. Cost is $7.50. Call Alberta Health Services to get a referral at 403.762.2990.
- Gourlay’s, IGA and Rexall have a taxi pass to deliver prescriptions.
- Nester’s is offering free delivery service for groceries. Call 403.762.3663.
- Home Care health care providers delivering services in your home. Call 403.762.2990 for more information.
The Town of Banff has many children, youth and family support services available to Banff residents. For more information call 403.762.1251. The Town also offers many low-cost and no cost programs for children, youth and families. For more information visit www.Banff.ca/kids and www.banff.ca/families. For up to date information about Banff local school visit www.crps.ca.
Kids Help Phone: Confidential phone/text support and articles to support children/youth: 1.800.668.6868 or kidshelpphone.ca
Government of Canada COVID-19 resources for parents and children: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/resources-parents-children.html
Alberta Health Services resources for coping at home: https://www.albertahealthservices.ca/assets/info/ppih/if-ppih-covid-19-coping-at-home-for-families.pdf & https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-coping-for-children-families.pdf
Provincial Education Helpline
Recognizing that many families have questions about at-home learning, a provincial education helpline is available to parents. The intent is to provide advice to families, particularly to parents of children with disabilities, who have questions about their child’s educational program now that the traditional delivery process has changed.
Parents can reach the helpline by calling 780-422-6548 (toll-free by dialing 310-0000, followed by the 10-digit phone number) or by emailing firstname.lastname@example.org.
For the most up to date information about recreation please visit Banff.ca/active
Sunday Mass online
St. Mary’s Church
Online Services. Now open
Banff Park Church
Call 403-762-3225 or email email@example.com
Alberta Cares Connector
While physical distancing and gathering restrictions are in place, there is still a need for healthy volunteers to help those in need with countless opportunities to do so. The Alberta Cares Connector embraces the Alberta spirit of supporting the vulnerable by offering assistance, skills and time to those who need it most.
Volunteer opportunities include:
- Volunteering at food banks.
- Sewing masks or scrub bags for front-line health-care workers.
- Providing meals for essential service workers, like truckers.
- Picking up groceries for those unable to leave their homes.
- Packing and delivering essential needs for vulnerable Albertans.
- Donating blood through myaccount.blood.ca.
- Donating items to shelters in need.
- Reaching out to seniors through positive messages or phone calls.
Volunteers and volunteer organizations must follow all necessary precautions to prevent the spread of COVID-19 to protect themselves and those they help. More information on safety and physical distancing guidelines can be found at alberta.ca/COVID19.
- COVID-19 Safe volunteering guidelines (PDF)
Volunteer Opportunities for Health Care Workers
Donate Health Equipment and Services
To donate health equipment or services, contact firstname.lastname@example.org.
Northern Lights Volunteer Recognition Program
The Alberta Northern Lights Volunteer Awards honour everyday heroes as the province responds to the COVID-19 pandemic. The honourees are nominated by fellow Albertans and selected for profiling on the program’s website and social media.
There are no requirements for hours of service, and any individual or group who helps out in their community is eligible for an award. The nomination submission requests a brief story about the nominee’s contribution. Nominations will be accepted online on an ongoing basis.
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