Support Services For Residents
Updated 8:38 a.m. December 16, 2020
We Are Here to Help
Town of Banff Mask Bylaw
In an effort to contain the COVID-19 spread and protect the health, safety and well-being of residents and visitors to the Town of Banff, it is mandatory to wear masks inside enclosed publicly accessible spaces, and outside on sidewalks the entire length of Banff Avenue and in the downtown core.
For Local Updates and COVID info visit Banff.ca/COVID
Assessment and Testing for COVID-19
If you have any of the core COVID symptoms or have known exposure to COVID-19, you must stay home, isolate and you should book a test.
- Take the AHS online self-assessment or call 8-1-1
- Book your test:
- At the end of your self-assessment, you will be able to reserve a test at the Banff Community Health Centre on Monday, Wednesday or Friday, between 9 a.m. and 5 p.m. This is available by appointment only: AHS.ca/Covid or call Healthlink 8-1-1
- At the end of the online assessment, if you want a test sooner than is available in Banff, you can reserve a test in Cochrane, by appointment.
Anyone over the age of 18 who has the following symptoms are legally required to isolate and should be tested for COVID-19:
- new onset of cough or worsening chronic cough
- new or worsening shortness of breath or difficulty breathing
- sore throat
- runny nose
If you are not tested for COVID-19, you MUST isolate for 10 days following the start of these symptoms and until you are feeling better (whichever is longer).
If you are tested, further instructions are available at ahs.ca/results based on your test results, including if you test positive.
People with the following symptoms must stay home and are also encouraged to be tested:
- painful swallowing
- stuffy nose
- muscle or joint ache
- feeling unwell, fatigue or severe exhaustion
- nausea, vomiting, diarrhea or unexplained loss of appetite
- loss of sense of smell or taste
- conjunctivitis (pink eye)
Who can receive a COVID test?
Priority testing is available to:
- any person exhibiting any symptom of COVID-19
- all close contacts of COVID-19 cases
- all workers and/or residents at specific outbreak sites
Asymptomatic testing is not available in the Banff area right now. (See info for travellers for asymptomatic testing.)
Please be aware that all family physician offices in the Bow Valley continue to remain open and available to patients. However, do not visit a hospital, physician’s office, lab or healthcare facility without having conducted the online self-assessment or consulted Health Link by calling 811 first.
Review this document created locally to determine what to do if you think you have been in close contact with a positive COVID case, someone close to you has been notified they have been in close contact with someone with COVID, or if you have been in close contact (PDF).
For more information on testing eligibility, visit: Alberta Health Testing Info
In Case of Medical Emergency
If you experience or see someone experiencing severe symptoms of COVID-19, including difficulty breathing, severe chest pain, feelings of confusion or loss of consciousness, call 911 immediately and inform the operator that there may be a risk of COVID-19 transmission.
If you are self-isolating:
- stay home - do not attend work, social events or any other public gatherings.
- avoid close contact with other people, including household members but especially seniors and people with chronic conditions or compromised immune systems.
- don’t take public transportation like buses, taxis or ridesharing, where possible.
- watch for symptoms.
If you are in mandatory self-isolation:
- Do not go to school, work, other public areas or community settings.
- Do not go outside for a walk through your neighbourhood or park. This includes children in mandatory self-isolation.
- You can get fresh air in your backyard, if you have one, but must remain on private property not accessible by others.
- If you live in an apartment building or high-rise, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least 2 metres away from your closest neighbour’s, you may go outside on the balcony.
For translated COVID-19 information visit www.bvipartnership.com.
- How to care for a person with COVID-19 at home – Advice for caregivers
- How to care for a child with Covid-19 at home: Advice for caregivers
- Essential Services
- Employee/individual support
- Food Services
- Mental Health (Counselling and Resources)
- Immigration (Permanent Residents, Temporary Foreign Workers and Refugees)
- Senior Services
- Children, Youth and Families
- Post Office Update
- Open Businesses in Banff
- Volunteer Opportunities, Donations and Recognition Programs
- Mask Resources for the Community
Information and resources from all levels of government – federal, provincial and municipal – to a help assist with basic needs for individuals and families.
For non-emergency contact with the Banff police service, such as international assistance to find foreign nationals in the town of Banff, please email email@example.com or call +1 403-763-6600.
If there are situations or gatherings happening where physical distancing is not being enforced – such as in a business, in a house or at a park – people can contact Alberta Health Services or the Town of Banff using these online complaint forms:
For an immediate response, the Town of Banff accepts calls at 403.762.1218 between 8 a.m. and 6 p.m. After hours, please call the RCMP at 403.762.2226.
For community health complaints, submit to Alberta Health Services Complaint Form.
Complaints about people not working from home (when it is possible) can be forwarded to OHS: File an OHS complaint | Alberta.ca
The operations yard Transfer Site is open 7 days a week from 7:30 a.m. to 3:15 p.m.
Federal Financial Supports
For a quick overview of what financial benefits you may qualify for due to COVID-19 please see the link below:
Service Canada Canmore
Service Canada in Canmore is now open - by appointment only. The only way to book an appointment is to complete this online request form. A Service Canada agent will call the individual in 48 hours (expect a call from No Caller ID). If the agent cannot help over the phone, the agent will book an appointment. To book an appointment visit https://sr-ds.powerappsportals.com/en/service/.
Employment Insurance Benefits & Leave
Employment Insurance benefits and leave information for workers, families, fishers and sickness, as well as how to apply and submit a report. This allows people who qualify to claim up to 50 weeks.
For more information about this benefit visit: https://www.canada.ca/en/services/benefits/ei.html
Canada Recovery Benefit (CRB)
The Canada Recovery Benefit (CRB) gives income support to employed and self-employed individuals who are directly affected by COVID-19 and are not entitled to Employment Insurance (EI) benefits.
If you are eligible for the CRB, you can receive $1,000 ($900 after taxes withheld) for a two-week period. If your situation continues past two weeks, you will need to apply again and may apply up to a total of 13 eligibility periods (38 weeks) between September 27, 2020 and September 25, 2021.
For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-benefit.html
Canada Recovery Caregiving Benefit (CRCB)
The Canada Recovery Caregiving Benefit (CRCB) gives income support to employed and self-employed individuals who are unable to work because they must care for their child under 12 years old or a family member who needs supervised care. This applies if their school, regular program, or facility is closed or unavailable to them due to COVID-19, or because they are sick, self-isolating, or at risk of serious health complications due to COVID-19.
If you are eligible for the CRCB, your household can receive $500 ($540 after taxes withheld) for each one-week period. If your situation continues past one week, you will need to apply again and may apply up to a total of 38 weeks between September 27, 2020 and September 25, 2021.
For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-caregiving-benefit.html
Canada Recovery Sickness Benefit (CRSB)
The Canada Recovery Sickness Benefit (CRSB) gives income support to employed and self-employed individuals who are unable to work because they are sick or need to self-isolate due to COVID-19 or have an underlying health condition that puts them at greater risk of getting COVID-19. The CRSB is administered by the Canada Revenue Agency (CRA).
If you are eligible for the CRSB, you can receive $500 ($450 after taxes withheld) for a 1-week period. If your situation continues past 1 week, you will need to apply again and may apply up to a total of 4 weeks between September 27, 2020 and September 25, 2021
For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-sickness-benefit.html
Canadian Emergency Response Benefit
This program is now closed. If you return to work earlier than expected or applied for CERB but later realize you’re not eligible you will need to return payments. Any individuals who mistakenly received multiple payments or payments they did not apply for can also begin the repayment process. You have the option to return or repay your CERB payment now.
For more information on how to return ineligible CERB payments visit: https://www.canada.ca/en/revenue-agency/services/benefits/apply-for-cerb-with-cra/return-payment.html#h4
If you continue to need income support, find out if you are eligible for Employment Insurance or other Recovery benefits: https://www.canada.ca/en/services/benefits/ei/cerb-application/transition.html
Employment Standards Information
For information on laws for minimum wage, overtime, holidays, job-protected leaves, vacations, hours of work, earnings, youth workers and termination visit: https://www.alberta.ca/alberta-employment-standards-rules.aspx
To report a concern about an employer or business not following public health orders please visit: https://ephisahs.microsoftcrmportals.com/create-case/
COVID-19 Leave Protection:
As of March 5, 2020, all employees who are in quarantine due to COVID-19, are eligible for 14 days of unpaid leave.
- All employees are eligible regardless of their length of service.
- Employees can take this leave more than once.
- Employees can take this leave, and any other job-protected leave, more than once consecutively.
- Employers and employees may explore alternate work arrangements such as working from home.
- Employees on COVID-19 leave are considered to be continuously employed for the purpose of calculating years of service.
- Employees need to provide written notice to their employer as soon as possible and reasonable in the circumstances when they are taking this leave.
- Employees don’t need a medical note in order to access this job-protected leave.
- Employees don’t need a medical note to return to work unless their employer asks them for one.
- Employees don’t need to give a written notice to the employer when they decide to go back to work.
Pay and overtime
- Employers are not required to pay for sick time or time where an employee did not work or earn wages. See Canadian Recovery Sick Benefits above for information on federal supports you may be eligible for.
- Employees can request to use their available vacation pay or banked overtime.
Support for Individuals and Families
To pay for basic expenses like food, clothing and shelter:
Job Loss Resources
Employment services, job loss support and job training: https://www.alberta.ca/employment-support.aspx
Job Resource Centre
The Job Resource Centre in Banff is now open remotely. 403-760-3311.
Working Parents Benefit
Alberta parents who use child care will receive $561 per child with the new Working Parents Benefit, a one-time payment to help parents with the cost of child care.
Families will be eligible to apply for the Working Parents Benefit if they have:
- Children in any form of child care, including licensed or unlicensed child care.
- A household annual income of $100,000 or less.
- Paid for three months of child care between April 1 and Dec. 31, 2020 (must provide receipts).
- A MyAlberta Digital ID is needed to apply for the benefit. Sign up for your MyAlberta Digital ID.
- Apply for the Working Parents Benefit online at alberta.ca/WorkingParentsBenefit starting March 1. Applications close March 31.
Workers Compensation Board (WCB) Alberta
Most instances of COVID-19 are not work-related and do not need to be reported to WCB Alberta. However, there are a few exceptions. https://www.wcb.ab.ca/assets/pdfs/workers/WFS_COVID-19.pdf
Banff Registry is open with limited hours. Visit http://www.thebanffregistry.com/ for details
If you have urgent food needs and are unable to access or purchase food, please email firstname.lastname@example.org or call 403.762.1251
- Banff Food Rescue - a volunteer driven organization helping with food rescue and food security. Free and by donation. www.banffcollective.com/food-rescue and www.facebook.com/banfffoodrescue
- Banff Park Church - 12-1 p.m. 455 Cougar st. Free Chili and bread - to reheat. Vegetarian option available. Pick up at the church
- Banff Food Bank. Prepared grocery bags pickup. Tuesdays 12-1 p.m. Banff Park Church, 455 Cougar St https://www.facebook.com/banfffoodbank/
- Bow Valley Good Food Box - a monthly box of fresh produce at an affordable price www.bowvalleygoodfoodbox.com
- What’s For Dinner Meal Hampers - healthy, affordable meal hampers delivered weekly with ingredients and recipes to cook at home. www.pauwfoundation.com
- Nesters Market – call 403-762-3663 for same day delivery.
- Valbella’s does delivery to Banff on Tuesdays and Fridays. Cutoff for delivery is noon the day prior. For more information visit: shopvalbella.ca or call 403.678.4109
- Spud.ca offers a full selection of groceries. Orders must be made by 8 p.m. on Wednesday for Thursday delivery. Visit www.spud.ca for more information.
- OrganicBox.ca offers a full selection of organic produce and delivers weekly to Banff. For more information visit www.organicbox.ca.
- Daily Needs Grocery delivers Wednesdays and Fridays and to Lake Louise on Saturdays. Visit www.dailyneedsgrocery.ca to place an order or call 403.688.3838.
In order to claim all of the benefits you are entitled to it is very important to file your taxes on time, every year.
The Town of Banff is here to help! If you are unable to prepare your income tax and benefit return yourself, the Town of Banff Family and Community Support Services may be able to help you. Community organization volunteers assist eligible Banff and Lake Louise taxpayers who have low income and simple tax situations this is a FREE service.
Please contact 403-762-1253 for more information. https://www.canada.ca/en/services/taxes/income-tax/personal-income-tax.html
The Town of Banff has opened isolation space for certain Banff residents to help stop the spread of COVID-19 in the community.
The emergency housing is available to qualified Banff residents who:
- live in a shared accommodation, and
- have tested positive for COVID-19, or
- have been notified they have been a close contact of someone who has tested positive for the virus.
The Town has set up 23 rooms at the Banff Centre. The Town is operating the facility as a safe place for residents to isolate for free, without fear of transmission to others in their normal home.
Inquiries must go through the Town of Banff (email@example.com). There are no inquiries or walk-ins accepted on location.
The YWCA is working with the Town of Banff to provide a limited number of safe isolation rooms for community residents. YWCA Isolation Room: firstname.lastname@example.org or 403.762.1251.
Protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:
- Tenants are still obligated to pay rent. However, rent increases on residential properties or mobile home sites were not permitted during Alberta’s State of Public Health Emergency.
- While scheduled rent increases can now take effect provided proper notice has been given to tenants, landlords cannot retroactively collect rental increases.
- Late fees cannot be applied to late rent payments until after June 30 and cannot be collected retroactively for this time.
- Landlords and tenants are encouraged to continue working together to develop payment plans while the tenant is struggling to pay rent due to the impacts of COVID-19. However, a demonstration of a payment plan is no longer required to file an application to terminate a tenancy nor to recover possession due to non-payment of rent.
- If the landlord and tenant have already agreed to a payment plan, that plan remains in place for the agreed-to-time period.
For more information, visit: https://www.alberta.ca/information-tenants-landlords.aspx
Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada.
Alberta Works Canmore Office: 403-678-2363, 8:30 a.m. - 4:30 p.m.
Alberta Works Emergency Income Support: 1-866-644-5135 after 4:30 p.m.
Supportive Housing Program
The Supportive Housing Program has been expanded by repurposing all Hotel inventory to support short- and long-term housing needs of residents and employers.
Emergency Shelter spaces are available for individuals and families experiencing domestic or sexual violence.
YWCA housing: 403.760.3200 9 a.m. - 9 p.m. email@example.com
This service is available for foreign workers, Permanent Residents of Canada, and Canadian citizens.
Bow Valley Home Finder Facebook Page
Local rental housing offered & requested
There is currently no government direction on reduced rental payments. Talk directly with your landlord about your personal situation. See the section in the Residential Tenancies Act on rental payments: https://open.alberta.ca/dataset/a2767396-099f-43d0-932e-1ec75bf458f3/resource/15cc7bf1-89c6-4baf-9393-ce82d28f3850/download/rta-handbook-bw.pdf
Bow Valley Isolation and Quarantine Support
Every Tuesday and Friday a local volunteer group servicing Canmore, Banff and Lake Louise will provide essential services to residents who are quarantining or in isolation. Services include mail pick-up, groceries, errands, and prescriptions. To access this service please email firstname.lastname@example.org or text 403.679.3340.
At some point in our lives we all have stressful times. We can be impacted by such things as financial pressures, unexpected difficulties, unemployment, or stressful situations such as the current outbreak of the novel coronavirus (COVID-19).
Remember, if you are struggling you are not alone. There are supports in place to help you.
Alberta Health Services Urgent 2-9 p.m. at Banff Mineral Springs Hospital
Alberta Health Services Non-Urgent at1-844-943-1500
Kids Help Phone: Confidential phone / text / live chat support for youth (ages 10-18) https://kidshelpphone.ca/ Call 1.800.668.6868 or Text CONNECT to 686868
24/7 support from a registered nurse
Information about mental health supports, crisis intervention, referrals.
Mental Health Helpline 24/7: 1-877-303-2642
Alberta’s Addiction Helpline is available 24-7 toll-free and offers confidential support for alcohol, tobacco, other drugs and problem gambling: 1-866-332-2322
The AlbertaQuits helpline is FREE for all residents of Alberta, open 8 a.m. to 8 p.m. seven days per week. Call toll-free at 1-866-710-7848 to receive confidential, non-judgmental support from trained Quit Counsellors. They will help you deal with cravings and help you stay motivated. Translation services provided.
Focused on building a comprehensive Information and Referral system accessible to all Albertans. https://www.ab.211.ca
Information for Foreign Workers, Permanent Residents of Canada, and Refugees
People from all over the world are an important part of our community. Help is available for Foreign Workers, Permanent Residents of Canada, and Refugees.
Click here for news and updates for foreign workers and immigrants and information about COVID-19 in other languages: www.bvipartnership.com
Alberta Immigrant Nominee Program
The AINP is an economic immigration program that nominates people for permanent residence in Alberta. Program nominees must meet the following federal checks to be eligible for permanent residence in Canada:
The AINP continues to accept and process applications, with temporary adjustments to some application and assessment processes. The program is working with Immigration, Refugees and Citizenship Canada (IRCC) on the impact of COVID-19 on the permanent residence process. Please visit https://www.alberta.ca/ainp.aspx to learn more.
The Town of Banff has a Senior Support Coordinator available for questions or concerns due to the COVID-19 pandemic. Please email email@example.com or call Sue at 403.762.1253 if you or a senior you know requires extra support during these times.
COVID 19 Safety Information for Seniors (PDF)
Transportation & Delivery
The Town offers the following transportation and delivery services. Call 403.792.1251 to coordinate.
- Shopping bus runs Monday, Wednesday and Friday from 9-1 p.m.
- Monday bus runs for banking.
- Mail and shopping pick-up and delivery services.
- Free taxi passes are available for medical appointment purposes.
Other services include:
- Meals on Wheels meal service - Mondays, Wednesdays and Fridays. Cost is $7.50. Call Alberta Health Services to get a referral at 403.762.2990.
- Gourlay’s, IGA and Rexall have a taxi pass to deliver prescriptions.
- Nester’s is offering free delivery service for groceries. Call 403.762.3663.
- Home Care health care providers delivering services in your home. Call 403.762.2990 for more information.
The Town of Banff has many children, youth and family support services available to Banff residents. For more information call 403.762.1251. The Town also offers many low-cost and no cost programs for children, youth and families. For more information visit www.Banff.ca/kids and www.banff.ca/families. For up to date information about Banff local school visit www.crps.ca.
Kids Help Phone: Confidential phone/text support and articles to support children/youth: 1.800.668.6868 or kidshelpphone.ca
Government of Canada COVID-19 resources for parents and children: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/resources-parents-children.html
Alberta Health Services resources for coping at home: https://www.albertahealthservices.ca/assets/info/ppih/if-ppih-covid-19-coping-at-home-for-families.pdf & https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-coping-for-children-families.pdf
Provincial Education Helpline
Recognizing that many families have questions about at-home learning, a provincial education helpline is available to parents. The intent is to provide advice to families, particularly to parents of children with disabilities, who have questions about their child’s educational program now that the traditional delivery process has changed.
Parents can reach the helpline by calling 780-422-6548 (toll-free by dialing 310-0000, followed by the 10-digit phone number) or by emailing firstname.lastname@example.org.
For the most up to date information about recreation please visit Banff.ca/active
Sunday Mass online
St. Mary’s Church
Online Services. Now open
Banff Park Church
Call 403-762-3225 or email email@example.com
The Banff Post Office has made changes to better serve customers, while maintaining health protocols for staff and customers during the COVID-19 crisis.
Hours of Operation
- Monday: 8:30 AM - 5:30 PM
- Tuesday: 8:30 AM - 5:30 PM
- Wednesday: 8:30 AM - 5:30 PM
- Thursday: 8:30 AM - 7:00 PM
- Friday: 8:30 AM - 5:30 PM
- Saturday: 11:00 AM - 3:30 PM
- Sunday: 8:30 AM - 5:30 PM
Box Lobby Hours
Sunday to Saturday 6 a.m. - 11 p.m.
Alberta Cares Connector
While physical distancing and gathering restrictions are in place, there is still a need for healthy volunteers to help those in need with countless opportunities to do so. The Alberta Cares Connector embraces the Alberta spirit of supporting the vulnerable by offering assistance, skills and time to those who need it most.
Volunteer opportunities include:
- Volunteering at food banks.
- Sewing masks or scrub bags for front-line health-care workers.
- Providing meals for essential service workers, like truckers.
- Picking up groceries for those unable to leave their homes.
- Packing and delivering essential needs for vulnerable Albertans.
- Donating blood through myaccount.blood.ca.
- Donating items to shelters in need.
- Reaching out to seniors through positive messages or phone calls.
Volunteers and volunteer organizations must follow all necessary precautions to prevent the spread of COVID-19 to protect themselves and those they help. More information on safety and physical distancing guidelines can be found at alberta.ca/COVID19.
- COVID-19 Safe volunteering guidelines (PDF)
Volunteer Opportunities for Health Care Workers
Donate Health Equipment and Services
To donate health equipment or services, contact firstname.lastname@example.org.
Northern Lights Volunteer Recognition Program
The Alberta Northern Lights Volunteer Awards honour everyday heroes as the province responds to the COVID-19 pandemic. The honourees are nominated by fellow Albertans and selected for profiling on the program’s website and social media.
There are no requirements for hours of service, and any individual or group who helps out in their community is eligible for an award. The nomination submission requests a brief story about the nominee’s contribution. Nominations will be accepted online on an ongoing basis.
Make a Financial Donation
Everyone is encouraged to wear masks or face coverings in crowded public places, and it is mandatory to wear masks inside enclosed publicly accessible spaces, and outside on sidewalks the entire length of Banff Avenue and in the downtown core. While they do not protect you from transmission, they do help protect those around you. They are another way to prevent respiratory droplets from contaminating other people or surfaces. Masks and face coverings should only be used in addition to other prevention steps. Medical masks, including N95 masks and surgical or procedure masks, should be kept for health care workers and others providing direct care to COVID-19 patients.
If you choose to use a non-medical face mask:
- you should follow the guidance for wearing non-medical face masks for the general public
- you must wash your hands immediately before putting it on, before taking it off, and immediately after taking it off
- it should fit well (non-gaping)
- do not share it with others