Support Services For Residents

Updated 1:50 p.m. December 1, 2020

We Are Here to Help

This page has emergency social service resources that are available to Banff, Lake Louise and ID9 residents, including Permanent Residents, Temporary Foreign Workers and Refugees during the COVID-19 pandemic.

The Emergency Social Services team is available 8:30 a.m. to 4:30 p.m., Monday through Friday, to help answer questions relating to mental health, employment insurance, meal and grocery services, housing, issues related to immigration, child and youth care information and more.  After hours, you can contact 2-1-1 for resources and information.

Email us at help@banff.ca The e-mail is checked during regular business hours only. We request that you first read through the information below as information you are looking for may already posted. 

Town of Banff Mask Bylaw
In an effort to contain the COVID-19 spread and protect the health, safety and well-being of residents and visitors to the Town of Banff, it is mandatory to wear masks inside enclosed publicly accessible spaces, and outside on sidewalks the entire length of Banff Avenue and in the downtown core.

More Info: https://banff.ca/covidmasks

For Local Updates and COVID info visit Banff.ca/COVID

Doctor and COVID-19 Testing Information 

Please be aware that all family physician offices in the Bow Valley continue to remain open and available to patients. Please call to make appointments. 

You Must Isolate and You Should Get Tested For Covid-19 If You Feel Sick. If someone you have been close to tests positive for covid-19, you must isolate and you should get tested.

To find out if you, or a member of your household should be tested, visit https://www.albertahealthservices.ca/assets/healthinfo/link/index.html.

To learn more about the COVID-19 testing and isolation process, see this PDF flow chart.

For translated COVID-19 information visit www.bvipartnership.com.

Please also see the links below for referral information for local, provincial and federal resources that may be of assistance.   

For Town updates on the COVID-19 pandemic please visit banff.ca/COVID. For health-related information (i.e., if you think you may be experiencing symptoms) visit Alberta.ca/COVID.

Essential Services 


Information and resources from all levels of government – federal, provincial and municipal – to a help assist with basic needs for individuals and families.

Police

For non-emergency contact with the Banff police service, such as international assistance to find foreign nationals in the town of Banff, please email banff.police@rcmp-grc.gc.ca or call +1 403-763-6600.

Complaints

If there are situations or gatherings happening where physical distancing is not being enforced – such as in a business, in a house or at a park – people can contact Alberta Health Services or the Town of Banff using these online complaint forms:

For an immediate response, the Town of Banff accepts calls at 403.762.1218 between 8 a.m. and 6 p.m. After hours, please call the RCMP at 403.762.2226.

Transfer Site
The operations yard Transfer Site is open 7 days a week from 7:30 a.m. to 3:15 p.m.
https://banff.ca/556/How-Do-I-Get-Rid-of 

Federal Financial Supports

For a quick overview of what financial benefits you may qualify for due to COVID-19 please see the link below: 

Service Canada Canmore

Service Canada in Canmore is now open - by appointment only. The only way to book an appointment is to complete this online request form. A Service Canada agent will call the individual in 48 hours (expect a call from No Caller ID). If the agent cannot help over the phone, the agent will book an appointment. To book an appointment visit https://sr-ds.powerappsportals.com/en/service/.

Employment Insurance Benefits & Leave

Employment Insurance benefits and leave information for workers, families, fishers and sickness, as well as how to apply and submit a report.

For more information about this benefit visit: https://www.canada.ca/en/services/benefits/ei.html 

Canada Recovery Benefit (CRB)

The Canada Recovery Benefit will provide eligible workers with $500 per week (taxable, tax deducted at source) for up to 26 weeks for those who are not employed or self-employed due to COVID-19 and who are not eligible for EI, or had their employment/self-employment income reduced by at least 50% due to COVID-19. This benefit will be paid in two-week periods.

For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-benefit.html 

Canada Recovery Caregiving Benefit (CRCB)

The Canada Recovery Caregiving Benefit (CRCB) will provide $500 per week (taxable, tax deducted at source) for up to 26 weeks per household for workers unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, day-cares or care facilities are closed due to COVID-19, or because the child or family member is sick and/or required to quarantine or is at high risk of serious health implications because of COVID-19. This benefit will be paid in one-week periods.

For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-caregiving-benefit.html 

Canada Recovery Sickness Benefit (CRSB)

The Canada Recovery Sickness Benefit (CRSB) will provide $500 per week (taxable, tax deducted at source) for up to a maximum of two weeks, for workers who are unable to work for at least 50% of the week because they contracted COVID-19, self-isolated for reasons related to COVID-19, or have underlying conditions, are undergoing treatments or have contracted other sicknesses that, in the opinion of a medical practitioner, nurse practitioner, person in authority, government or public health authority, would make them more susceptible to COVID-19. This benefit will be paid in one-week periods.

For more information about this benefit visit: https://www.canada.ca/en/revenue-agency/services/benefits/recovery-sickness-benefit.html

Canadian Emergency Response Benefit

This program is now closed. If you return to work earlier than expected or applied for CERB but later realize you’re not eligible you will need to return payments. Any individuals who mistakenly received multiple payments or payments they did not apply for can also begin the repayment process. You have the option to return or repay your CERB payment now. 

For more information on how to return ineligible CERB payments visit: https://www.canada.ca/en/revenue-agency/services/benefits/apply-for-cerb-with-cra/return-payment.html#h4 

Employment Standards Information

For information on laws for minimum wage, overtime, holidays, job-protected leaves, vacations, hours of work, earnings, youth workers and termination visit: https://www.alberta.ca/alberta-employment-standards-rules.aspx 

To report a concern about an employer or business not following public health orders please visit: https://ephisahs.microsoftcrmportals.com/create-case/

COVID-19 Leave Protection:

As of March 5, 2020, all employees who are in quarantine due to COVID-19, are eligible for 14 days of unpaid leave.

  • All employees are eligible regardless of their length of service.
  • Employees can take this leave more than once.
  • Employees can take this leave, and any other job-protected leave, more than once consecutively.
  • Employers and employees may explore alternate work arrangements such as working from home.
  • Employees on COVID-19 leave are considered to be continuously employed for the purpose of calculating years of service.

Notice

  • Employees need to provide written notice to their employer as soon as possible and reasonable in the circumstances when they are taking this leave.
  • Employees don’t need a medical note in order to access this job-protected leave.
  • Employees don’t need a medical note to return to work unless their employer asks them for one.
  • Employees don’t need to give a written notice to the employer when they decide to go back to work.

Pay and overtime

  • Employers are not required to pay for sick time or time where an employee did not work or earn wages. See Canadian Recovery Sick Benefits above for information on federal supports you may be eligible for. 
  • Employees can request to use their available vacation pay or banked overtime.

Alberta Support

Support for Individuals and Families
To pay for basic expenses like food, clothing and shelter:
https://www.alberta.ca/income-support.aspx

Job Loss Resources
Employment services, job loss support and job training: https://www.alberta.ca/employment-support.aspx

Job Resource Centre
The Job Resource Centre in Banff is now open. 403-760-3311.

Workers Compensation Board (WCB) Alberta
Most instances of COVID-19 are not work-related and do not need to be reported to WCB Alberta. However, there are a few exceptions. https://www.wcb.ab.ca/assets/pdfs/workers/WFS_COVID-19.pdf 

Banff Registry
Banff Registry is open with limited hours. Visit http://www.thebanffregistry.com/ for details

Municipal Support 

Food Resources

If you have urgent food needs and are unable to access or purchase food, please email help@banff.ca or call 403.762.1251

Free:

  • Santa’s Anonymous: For the past 36 years, Santa’s Anonymous has been supporting the Banff & Lake Louise community. If you are a Banff Access Program Member, have been referred to Santa’s Anonymous, or are in financial need, please visit our new website to apply to receive a Santa’s Anonymous grocery card. Applications are now open, and will close on December 4, 2020. For more information visit: http://santasanonymousbll.ca/
  • Banff Food Rescue - a volunteer driven organization helping with food rescue and food security. Free and by donation. www.banffcollective.com/food-rescue and www.facebook.com/banfffoodrescue
  • Banff Park Church - 12-1 p.m. 455 Cougar st. Free Chili and bread - to reheat. Vegetarian option available. Pick up at the church
  • Banff Food Bank. Prepared grocery bags pickup. Tuesdays 12-1 p.m. Banff Park Church, 455 Cougar St https://www.facebook.com/banfffoodbank/

Low Cost:

  • Bow Valley Good Food Box - a monthly box of fresh produce at an affordable price www.bowvalleygoodfoodbox.com
  • What’s For Dinner Meal Hampers - healthy, affordable meal hampers delivered weekly with ingredients and recipes to cook at home. www.pauwfoundation.com
  • Nesters Market – call 403-762-3663 for same day delivery. 
  • Valbella’s does delivery to Banff on Tuesdays and Fridays. Cutoff for delivery is noon the day prior. For more information visit: shopvalbella.ca or call 403.678.4109
  • Spud.ca offers a full selection of groceries. Orders must be made by 8 p.m. on Wednesday for Thursday delivery. Visit www.spud.ca for more information. 
  • OrganicBox.ca offers a full selection of organic produce and delivers weekly to Banff. For more information visit www.organicbox.ca
  • Daily Needs Grocery delivers Wednesdays and Fridays and to Lake Louise on Saturdays.  Visit www.dailyneedsgrocery.ca to place an order or call 403.688.3838.

Taxes

In order to claim all of the benefits you are entitled to it is very important to file your taxes on time, every year.

The Town of Banff is here to help! If you are unable to prepare your income tax and benefit return yourself, the Town of Banff Family and Community Support Services may be able to help you. Community organization volunteers assist eligible Banff and Lake Louise taxpayers who have low income and simple tax situations this is a FREE service. 

Please contact 403-762-1253 for more information. https://www.canada.ca/en/services/taxes/income-tax/personal-income-tax.html

Shelter / Housing

The Town of Banff is opening isolation space for certain Banff residents beginning December 1, 2020 to help stop the spread of COVID-19 in the community.

The emergency housing is available to qualified Banff residents who:

  • live in a shared accommodation, and
  • have tested positive for COVID-19, or
  • have been notified they have been a close contact of someone who has tested positive for the virus.

This service is provided free of charge. To access this housing, email help@banff.ca. For more information, visit https://banff.ca/CivicAlerts.aspx?AID=1318 

Tenants

Protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:

  • Tenants are still obligated to pay rent. However, rent increases on residential properties or mobile home sites were not permitted during Alberta’s State of Public Health Emergency.
  • While scheduled rent increases can now take effect provided proper notice has been given to tenants, landlords cannot retroactively collect rental increases.
  • Late fees cannot be applied to late rent payments until after June 30 and cannot be collected retroactively for this time.
  • Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed. Rent Payment Plans (PDF, 118 KB). This requirement remains in place until August 14, 2020 in keeping with the Ministerial Order.
  • Landlords cannot issue a termination notice or make an application to recover possession due to non-payment of rent, unless they can demonstrate attempts to create a reasonable rent payment plan, or that the tenant failed to comply with an established payment plan.

Alberta Works
Alberta Works can provide financial support and emergency accommodation to Citizens of Canada and Permanent Residents of Canada.

Alberta Works Canmore Office: 403-678-2363, 8:30 a.m. - 4:30 p.m.

Alberta Works Emergency Income Support: 1-866-644-5135 after 4:30 p.m.

https://www.alberta.ca/income-support.aspx

Banff YWCA

Supportive Housing Program
The Supportive Housing Program has been expanded by repurposing all Hotel inventory to support short- and long-term housing needs of residents and employers.
Emergency Shelter spaces are available for individuals and families experiencing domestic or sexual violence.

YWCA housing: 403.760.3200 9 a.m. - 9 p.m. support@ywcabanff.ca

This service is available for foreign workers, Permanent Residents of Canada, and Canadian citizens.

Isolation Rooms
The YWCA is working with the Town of Banff to provide a limited number of safe isolation rooms for community residents. YWCA Isolation Room: help@banff.ca or 403.762.1251.

Bow Valley Home Finder Facebook Page
Local rental housing offered & requested
www.facebook.com/groups/bowvalleyhomefinder

There is currently no government direction on reduced rental payments. Talk directly with your landlord about your personal situation. See the section in the Residential Tenancies Act on rental payments: https://open.alberta.ca/dataset/a2767396-099f-43d0-932e-1ec75bf458f3/resource/15cc7bf1-89c6-4baf-9393-ce82d28f3850/download/rta-handbook-bw.pdf

Mail Delivery

Mail pick up and delivery for those in isolation is now available. To access this service please e-mail bowvalleyisolations@gmail.com. Deliveries will be made on Tuesdays and Fridays (note: this is for boxes only NOT parcel pick up). 

Mental Health

At some point in our lives we all have stressful times. We can be impacted by such things as financial pressures, unexpected difficulties, unemployment, or stressful situations such as the current outbreak of the novel coronavirus (COVID-19).

Remember, if you are struggling you are not alone. There are supports in place to help you.

Counselling

Alberta Health Services Urgent 2-9 p.m. at Banff Mineral Springs Hospital

Alberta Health Services Non-Urgent at1-844-943-1500

Kids Help Phone: Confidential phone / text / live chat support for youth (ages 10-18) https://kidshelpphone.ca/ Call 1.800.668.6868 or Text CONNECT to 686868

24/7 support from a registered nurse
Information about mental health supports, crisis intervention, referrals.
Mental Health Helpline 24/7: 1-877-303-2642

YWCA 
Counselling via phone or online for YWCA residents and to victims of domestic or sexual violence.
https://ywcabanff.ca/
Seven days a week, 9 a.m. to 9 p.m.: 403.760.3200
Email: support@ywcabanff.ca

Addiction Helpline
Alberta’s Addiction Helpline is available 24-7 toll-free and offers confidential support for alcohol, tobacco, other drugs and problem gambling: 1-866-332-2322

AlbertaQuits Helpline
The AlbertaQuits helpline is FREE for all residents of Alberta, open 8 a.m. to 8 p.m. seven days per week. Call toll-free at 1-866-710-7848 to receive confidential, non-judgmental support from trained Quit Counsellors. They will help you deal with cravings and help you stay motivated. Translation services provided.

Alberta 211
Focused on building a comprehensive Information and Referral system accessible to all Albertans. https://www.ab.211.ca

Immigration Support 

Information for Foreign Workers, Permanent Residents of Canada, and Refugees

 
People from all over the world are an important part of our community. Help is available for Foreign Workers, Permanent Residents of Canada, and Refugees.

Click here for news and updates for foreign workers and immigrants and information about COVID-19 in other languages: www.bvipartnership.com

Alberta Immigrant Nominee Program
Program nominees must meet the following federal checks to be eligible for permanent residence in Canada:

  • medical
  • criminal
  • security

The AINP continues to accept and process applications, with temporary adjustments to some application and assessment processes. The program is working with Immigration, Refugees and Citizenship Canada (IRCC) on the impact of COVID-19 on the permanent residence process. Please visit Alberta.ca to learn more.

Senior Supports

The Town of Banff has a Senior Support Coordinator available for questions or concerns due to the COVID-19 pandemic. Please email sue.smythe@banff.ca or call Sue at 403.762.1253 if you or a senior you know requires extra support during these times.

Seniors Resources:

COVID 19 Safety Information for Seniors (PDF)

Transportation & Delivery

The Town offers the following transportation and delivery services. Call 403.792.1251 to coordinate. 

  • Shopping bus runs Monday, Wednesday and Friday from 9-1 p.m.
  • Monday bus runs for banking. 
  • Mail and shopping pick-up and delivery services. 
  • Free taxi passes are available for medical appointment purposes. 

Other services include:

  • Meals on Wheels meal service - Mondays, Wednesdays and Fridays. Cost is $7.50. Call Alberta Health Services to get a referral at 403.762.2990.
  • Gourlay’s, IGA and Rexall have a taxi pass to deliver prescriptions.
  • Nester’s is offering free delivery service for groceries. Call 403.762.3663.
  • Home Care health care providers delivering services in your home. Call 403.762.2990 for more information.

Children, Youth and Families


The Town of Banff has many children, youth and family support services available to Banff residents.  For more information call 403.762.1251. The Town also offers many low-cost and no cost programs for children, youth and families. For more information visit www.Banff.ca/kids and www.banff.ca/families.   For up to date information about Banff local school visit www.crps.ca

Other Services:

Kids Help Phone: Confidential phone/text support and articles to support children/youth: 1.800.668.6868 or kidshelpphone.ca

Government of Canada COVID-19 resources for parents and children: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/resources-parents-children.html 

Alberta Health Services resources for coping at home: https://www.albertahealthservices.ca/assets/info/ppih/if-ppih-covid-19-coping-at-home-for-families.pdf  & https://www.albertahealthservices.ca/assets/info/amh/if-amh-mhpip-disaster-pandemic-coping-for-children-families.pdf 

Provincial Education Helpline

Recognizing that many families have questions about at-home learning, a provincial education helpline is now available to parents. The intent is to provide advice to families, particularly to parents of children with disabilities, who have questions about their child’s educational program now that the traditional delivery process has changed.

Parents can reach the helpline by calling 780-422-6548 (toll-free by dialing 310-0000, followed by the 10-digit phone number) or by emailing studentsupport@gov.ab.ca.

Recreation

For the most up to date information about recreation please visit Banff.ca/active

SPIRITUAL SUPPORT

St George-in-the-Pines
Sunday Mass online
https://www.stgeorgesinthepines.com/

St. Mary’s Church                        
Online Services. Now open
www.stmarysparishbanff.ca/

Banff Park Church
Now open
Call 403-762-3225 or email pastorgreg.bpc@gmail.com

Post Office

The Banff Post Office has made changes to better serve customers, while maintaining health protocols for staff and customers during the COVID-19 crisis.

Hours of Operation

  • Monday: 8:30 AM - 5:30 PM
  • Tuesday: 8:30 AM - 5:30 PM
  • Wednesday: 8:30 AM - 5:30 PM
  • Thursday: 8:30 AM - 7:00 PM
  • Friday: 8:30 AM - 5:30 PM
  • Saturday: 11:00 AM - 3:30 PM
  • Sunday: 8:30 AM - 5:30 PM

 Box Lobby Hours
 
Sunday to Saturday 6 a.m. - 11 p.m.

Volunteer Opportunities, Donations and Recognition Programs

Alberta Cares Connector

While physical distancing and gathering restrictions are in place, there is still a need for healthy volunteers to help those in need with countless opportunities to do so. The Alberta Cares Connector embraces the Alberta spirit of supporting the vulnerable by offering assistance, skills and time to those who need it most.

Volunteer opportunities include:

  • Volunteering at food banks.
  • Sewing masks or scrub bags for front-line health-care workers.
  • Providing meals for essential service workers, like truckers.
  • Picking up groceries for those unable to leave their homes.
  • Packing and delivering essential needs for vulnerable Albertans.
  • Donating blood through myaccount.blood.ca.
  • Donating items to shelters in need.
  • Reaching out to seniors through positive messages or phone calls.

Volunteers and volunteer organizations must follow all necessary precautions to prevent the spread of COVID-19 to protect themselves and those they help. More information on safety and physical distancing guidelines can be found at alberta.ca/COVID19.

Volunteer Opportunities for Health Care Workers

If you are an Alberta Health Services professional able to volunteer in the fight against COVID-19, please email careers@ahs.ca. If you are an external physician, please contact cmo@ahs.ca.

Donate Health Equipment and Services

To donate health equipment or services, contact ahscovidoffer@ahs.ca.

Northern Lights Volunteer Recognition Program

The Alberta Northern Lights Volunteer Awards honour everyday heroes as the province responds to the COVID-19 pandemic. The honourees are nominated by fellow Albertans and selected for profiling on the program’s website and social media.

There are no requirements for hours of service, and any individual or group who helps out in their community is eligible for an award. The nomination submission requests a brief story about the nominee’s contribution. Nominations will be accepted online on an ongoing basis.

Make a Financial Donation

Financial donations can be made to the Banff Mineral Springs Hospital via www.covenantfoundation.ca/donate-online and to Alberta Health Services at FoundationRelations@albertahealthservices.ca.

Mask Resources for the Community

Everyone is encouraged to wear masks or face coverings in crowded public paces. While they do not protect you from transmission, they do help protect those around you. They are another way to prevent respiratory droplets from contaminating other people or surfaces. Masks and face coverings should only be used in addition to other prevention steps. Medical masks, including N95 masks and surgical or procedure masks, should be kept for health care workers and others providing direct care to COVID-19 patients.

If you choose to use a non-medical face mask: