Support Services for Businesses

Updated 5:30 p.m. March 27, 2020

Municipal Support

Town of Banff Emergency Coordination Centre

The Town’s Emergency Coordination Centre is asking businesses to tell us if they have supplies to share with essential services or if they need supplies to maintain critical operations. Hand sanitizer for essential workers is in high demand. Information on your business status also assists with security enforcement.

If you operate a business, please provide info at

The Town’s Emergency Coordination Centre would coordinate the re-distribution of these resources, as required.

Tax Installment Payment Plan (TIPP) 

Property owners who are on the monthly payment plan have the option to suspend their monthly contributions until the annual deadline on June 30, 2020.

In addition, people participating in the property tax installment payment plan may also request to be refunded the first three months of payments in 2020 (January, February and March).

To arrange the suspension of the monthly payments, email

Business Licence Fees – Hotels, Bed and Breakfast Homes and Bed and Breakfast Inns

Businesses have the option to defer the March 31 payment of business licence fees until June 30. At that time, 45% of the total fee will be required.

By default the scheduled March 31st payment will be deferred until June 30th. If you would prefer not to defer your March payment please email to make arrangements.

Business Licence Fees – Excluding Hotels, Bed and Breakfast Homes and Bed and Breakfast Inns

Businesses on the payment plan for business licence fees have the option to defer the March 31 payment until June 30. At that time, two thirds of the total fee will be required.

By default the scheduled March 31st payment will be deferred until June 30th. If you would prefer not to defer your March payment please email to make arrangements.

No charge for Transfer Site Drop-off

Fees for businesses dropping off items at the Transfer Site, 160 Hawk Avenue, have been suspended until April 7, 2020. Businesses can drop off items 7:30 a.m. to 3:30 p.m. Please note that no loads will be accepted after 3:15 p.m.

Penalties and Interest Suspended

Penalties and interest on late payments of utility bills – water, wastewater, and solid waste – have been suspended until June 30, 2020.

Federal Government Support

To support businesses and their employees throughout COVID-19, the Government of Canada has announced a financial aid package that aims to help avoid layoffs, ease access to credit, support financial stability and grant more time to pay income taxes.

New Support for Small Businesses Announced

On March 27, the Government of Canada announced additional new measures to support small businesses dealing with the economic impacts of the pandemic. The new measures that will be put in place include: 

A 75 per cent wage subsidy for qualifying businesses, for up to 3 months, retroactive to March 15, 2020. This will help businesses keep and return workers to the payroll. More details on eligibility criteria will be shared before the end of March.

A deferral on all Goods and Services Tax/Harmonized Sales Tax (GST/HST) payments for all businesses, including those who are self-employed, until June, as well as customs duties owed for imports. This measure is intended to help businesses continue to pay their employees and their bills and help ease cash-flow challenges.

The new Canada Emergency Business Account, which will provide up to $25 billion to eligible financial institutions so they can provide interest-free loans to small businesses. These loans – guaranteed and funded by the Government of Canada – will ensure that small businesses have access to capital, at a zero per cent interest rate, to pay rent and cover other important costs over the next number of months.

The new Small and Medium-sized Enterprise Loan and Guarantee program, which will enable up to $40 billion in lending for guaranteed loans when small businesses go to their financial institutions to help weather the impacts of COVID-19. This will be supported through Export Development Canada and Business Development Bank and is intended for small and medium-sized companies that require greater help to meet their operational cash flow requirements.

We will share more information and resources regarding these new measures as it becomes available. 

Guarantee on Loans

Export Development Canada (EDC) is supporting businesses by offering their bank a guarantee on loans of up to $5 million to ensure that companies can access more cash immediately. For details, contact your financial institution. Learn more.

Work-Sharing Program

The maximum duration of the Work-Sharing program has been extended from 38 weeks to 76 weeks. The Work-Sharing program is offered to workers who agree to reduce their normal working hours because of developments beyond the control of their employers. Learn more and apply online.

Temporary Wage Subsidy for Small Business

Small employers are eligible for a temporary wage subsidy for a period of three months. The subsidy will be equal to 10% of remuneration paid during that period, up to a maximum subsidy of $1,375 per employee and $25,000 per employer. Businesses will be able to benefit immediately from this support by reducing their remittances of income tax withheld on their employees’ remuneration. Learn more.

Business Credit Availability Program

The Business Credit Availability Program (BCAP) provides more than $10 billion in additional support, largely targeted to small and medium-sized businesses, through the Business Development Bank of Canada (BDC) and Export Development Canada (EDC). As a first step, businesses in need of credit support should contact their financial institution. Learn more.

Income Tax Payment Deferral

All businesses can defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020. This relief would apply to tax balances due, as well as instalments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. Learn more.

The new Canada Emergency Response Benefit (CERB)

We will provide a taxable benefit of $2,000 a month for up to 4 months to:

  • workers who must stop working due to COVID-19 and do not have access to paid leave or other income support.
  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number. Learn more.

For the most up-to-date information and resources regarding federal government support for businesses, please visit:

Provincial Government Support 

The Government of Alberta has implemented various measures to protect employers and employees from the economic disruption of COVID-19 and position Alberta for recovery.

Tax Relief for Tourism Industry Announced

On March 27, the Government of Alberta implemented further measures to support tourism-related businesses dealing with the economic impacts of the pandemic. These new measures include:

  • A delay for hotels and other lodging providers in paying the tourism levy until August 31 for amounts that become due to government on or after today.
  • This will free up more than $5 million in additional cash flow for employers – money that can be used to retain staff, maintain operations and continue providing a valuable service.
  • As required by legislation, hotels and other lodging providers are still expected to file returns and must continue to collect the tourism levy from guests staying at their properties during this period. Payments deferred until August 31 will not be subject to penalties or interest. See TRA online services.

For more information regarding collecting and remitting the tourism levy, visit:

Emergency Isolation Support

Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they:

  • experienced total or significant loss of income as a result of having to self-isolate, or are the sole caregiver of a dependent who is self-isolating, and
  • have no other source of compensation, such as workplace sick leave benefits or federal employment insurance benefits

Corporate Income Tax Changes

Corporate income tax balances and instalment payments will be deferred from March 19 until August 31, 2020 to increase employers’ access to cash so they can pay employees, address debts and continue operations.

Education Property Tax Deferral 

  • Education property tax rates will be frozen at last year’s level – reversing the 3.4% population and inflation increase added in Budget 2020.
  • Collection of non-residential education property tax for businesses will be deferred for 6 months.
  • Municipalities are expected to set education property tax rates as they normally would, but defer collection.
  • Commercial landlords are encouraged to pass savings on to their tenants through reduced or deferred payments to help employers pay their employees and stay in business.

Utility Payment Deferral 

  • Residential and small commercial customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider. 

Job Protected Leave

Changes have been made to the Employment Standards Code that will allow full and part-time employees take 14 days of job-protected leave if they are:

  • required to self-isolate
  • caring for a child or dependent adult that is required to self-isolate

Employees may consider applying for federal Employment Insurance benefits, which allows up to 15 weeks of assistance if a person cannot work due to medical reasons.

Banks and Credit Unions

Credit unions

Business members should contact their credit union directly to work out a plan for their personal situation.

ATB Financial

ATB Small business customers can:

  • apply for a payment deferral on loans and lines of credit for up to 6 months
  • access additional working capital for ATB customers
  • Other ATB business and agriculture customers can access support on a one-on-one basis. Further solutions are being considered at this time

Business Continuity Plans

Employers should consider their business continuity plans and how COVID-19 could impact their workplace. To prepare, make plans to:

  • protect employees
  • limit spread in workplaces
  • ensure continuity of critical services if staff are ill or self-isolating
  • explore alternate working arrangements, such as:
  • working from home or remotely
  • doing work that doesn’t require contact with other people

For the most up-to-date information and resources regarding provincial government support for businesses, please visit: 

Small Business Support through the Business Development Bank of Canada

With flexible and tailored solutions, the Business Development Bank of Canada (BDC) can help with the right financing and advice for business owners during the economic disruption of COVID-19.

Small Business Loans 

BDC provides small business loans up to $100,000 and can be obtained at

Conditions of eligibility are as follows:

  • Financing needs do not exceed $100,000
  • Generating revenues for at least 24 months
  • Good credit history
  • Company is Canadian

Working Capital Loans 

If you are looking for extra funds to bridge cash flow gaps and support everyday operations during this time, a working capital loan can be the solution you need to keep your business operating.

To learn more and to apply, visit: 

Purchase Order Financing 

If you are looking to increase your cash flow to fulfill domestic or international orders, the BDC offers Purchase Order Financing with flexible terms.

To learn more and to apply, visit:

Workers Compensation Board (WCB) Premium Payment Deferral

Small, medium and large private sector employers can defer WCB premium payments until 2021. For small and medium businesses, the government will cover 50% of the 2020 premium when it is due in 2021. Large employers will have their 2020 WCB premium payments deferred until 2021, at which time their premiums will be due. Employers who have already paid WCB premiums in 2020 are eligible for a rebate or credit.

For more information, visit:

WCB Premium Payment Deferral

Small, medium and large private sector employers can defer WCB premium payments until 2021 

Support for Banff & Lake Louise Tourism Members 

Banff & Lake Louise Tourism has implemented several measures to support its members and continues to press the government to do more for the industry in the face of COVID-19.

To stay up-to-date on how Banff & Lake Louise Tourism is advocating for its members, visit:

Resources for your organization

Posters for your residence, workplace, or event: