Settlement Services in the Bow Valley

About Settlement Services In The Bow Valley

We provide free and confidential services for Permanent Residents of Canada (PR) including refugees living in the Bow Valley (Banff, Lake Louise, Canmore, and Kananaskis). 

Who is a Permanent Resident of Canada (PR)?

  • A Permanent Resident of Canada (PR) is someone who has immigrated to Canada and has received permanent resident status from the Government of Canada
  • Permanent residents are not citizens of Canada, but are citizens of other countries
  • A person in Canada temporarily, like a student or foreign worker, is not a Permanent Resident of Canada.

We also support people who are in the final stages of becoming Permanent Residents. This means we can help anyone who has applied for Permanent Residency and has provided their passport or medical examination to Immigration, Refugees and Citizenship Canada (IRCC).

Settlement Services is funded by IRCC and is a program through the Town of Banff, in partnership with the Town of Canmore, and local Bow Valley schools. 

May 2022 Update – Ukrainian arrivals: Due to special circumstances, we are extending our services to support displaced people from Ukraine who have arrived through the Canada-Ukraine Authorization for Emergency Travel (CUAET). 

Upcoming Events

Living in Canada as a PR/Ways to Save Money
Tuesday, December 13, 3:00pm-4:30pm at Canmore Civic Centre or Zoom Online
Part 1 (60 minutes) Important information about PR status and PR card, English classes, health care, taxes, and your rights and responsibilities. Part 2 (30 minutes) Ways to save Money! Free or low-cost programs and services for individuals and families. You can attend Part 1 or Part 2 or both parts. Register online,, email:, Call: 403-762-1144

Canadian Citizenship Information Session
Wednesday, December 14  3:00pm-4:15pm at Banff Town Hall or Zoom Online
Changes to application process – Understanding eligibility criteria and documents you need to apply -Tips to have your application successful, including how to prepare for the Citizenship Test -Answers to your questions Register online,  , email:, Call: 403-762-1144

Do You Want to Start Your Own Business?
Two-part workshop for immigrant entrepreneurs
November 30 & December 7,  5:30pm-7:30pm Zoom Online
Part1 (Nov 30): Business Planning for Immigrant Entrepreneurs. Part 2 (Dec 7): Starting a Business in Alberta for Immigrant Entrepreneurs. You can attend Part 1 or Part 2 or both Parts. Register online, , email:, Call: 403-762-1144

Canmore Drop-In Settlement Support for Permanent Residents of Canada
Mondays 2:00pm-4:00pm at Canmore Job Resource Centre
Meet with a Settlement Support Worker without an appointment – Ask questions – Get help with documents or applications – Learn more about your community. Inquiry or more information: Email: or Call: 403-762-1144

Bow Valley Let’s Move it
FREE Dance Events
Sundays, 4:30 pm – 5:30 pm at Banff Elementary School
Open to everyone! Join us to dance and connect!
Free childcare and dance instruction provided each week.
Register online:, Email:, Phone: 403-497-4471

Schooling in Canada: Parent Skill Building Series
January 24 and February 28
6:00 pm – 7:30 pm
Zoom online
Register Online:  , Email:, 403.497.4930
Free pizza dinner provided
Part1: Schooling in Canada – October 18
Part 2: Moving from Grade to Grade and Graduation – January 24
Part 3: Report Cards and Parent-Teacher interviews – February 28

Understanding Health Benefits and Affordable Services for Ukrainians
Nov 23, 3:00-5:00 at Banff Town Hall
Registration: Email, Phone 403-762-1144

Financial Education: Money 101
Dec 6, 13  5:30-7:00 at Catherine Robb Whyte Building
This is a 4 - session series on how to make your money go further, Each session will cover a different topic to help set you up for financial success. Nov 15: Smart Banking, Nov 29: Prepare for Emergencies, Dec 6: Credit in Canada, Dec 13: Planning for Life Stages. Register email:, Call: 403-762-1144

Try Painting
December 1, Thursday 11:00am-1:00pm at artsPlace, 950 8th Ave., Canmore
For permanent Residents of Canada - No experience needed – Age 18+ Register now! Register online:  , Email: or Call: 403-497-4471

Ukrainian arts Social
Dec 15, 2022 & Jan 19, Feb 16, 2023 Thursdays 4:00pm-7:00pm at St. George in the Pines
Meet other Ukrainians in the community, create art, listen to music, enjoy a warm and welcoming open art studio. Register online: , Email: or Call: 403-497-4471

Bow Valley Let’s Move it
Sundays 4:30pm-5:30pm at Banff Elementary School
Open to everyone! Join us to dance and connect! Register online:   , Email: or Call: 403-497-4471
Dec 4: Try Belly Dancing
Dec 18: Try Zumba

Try Curling for Adults
Sunday, Dec 18 6:30pm-8:30pm at Fenlands Recreation Centre
Learn about the fun sport of curling. -For Permanent Residents of Canada -No experience necessary -Equipment and instruction provided -minimum age is 18 -Transportation from Canmore on ROAM transit is included. Register online:  , Email: or Call: 403-497-4471

Make Your Own Christmas Ornaments
Wednesday, Dec 21 4:00pm-6:00pm at Catharine Robb Whyte Building
No experience necessary -materials and instruction are provided -Free transportation from Canmore -Anyone is welcome Register online:  , Email: or Call: 403-497-4471

Try Swimming
Thursday, Dec 22 4:00pm-6:00pm at Elevation Place
A fun and safe introduction to the swimming facilities at Elevation Place. -For Permanent Residents of Canada -No experience necessary -Free transportation from Banff. Register online:  , Email: or Call: 403-497-4471

NEW Drop-In Settlement Support
Meet with a Settlement Support Worker without an appointment. You can ask us anything! No registration required.
 Every Wednesday: 10AM – 12PM & 1PM-2PM
 At Banff Town Hall

  • Ask questions
  • Get help with documents or applications
  • Learn more about your community

Any inquiry Email: or call: 403-762-1144

For Individuals Settling In Canada

We support all Permanent Residents of Canada (PR) including refugees. We’re here to help you live your best life in Canada and can help you with questions about free local resources, English classes, housing, taxes, citizenship, family, school, and more. 

No matter how long you’ve lived here, you can join our free fun activities, meet new people, and learn about the community.  

Permanent Resident Checklist

Connect with Settlement Services today and learn more about how to live your best life in the Bow Valley!

  1. FOLLOW us on Facebook:
  2. SUBSCRIBE to our monthly newsletter
  3. SIGN UP for one of our free upcoming activities like our monthly Orientation sessions. See our calendar for event details and information about how you can join.
  4. MEET with us. You can request an appointment with our friendly team

Drop-In Wednesdays

We welcome you to meet with us on Wednesdays at our main office located at Banff Town Hall. You don’t need an appointment if to see us between 10AM-12PM, or 1PM-2PM. You can ask us anything. If you want to meet with us at another time, please contact us to book an appointment:

Ask questions about living in Canada as a Permanent Resident 
Meet with one of our Settlement Workers:
Call us: 403.762.1144 
Email us:

Ask questions about schooling in Canada (grades K-12)
Meet with our Settlement Worker In Schools (SWIS)
Call us: 403.431.3557
Email us:

Community Connections

Are you new to the Bow Valley area (Banff, Canmore, Lake Louise or Kananaskis)?  our program Community Connections is here for you!

Join one of our many “Try-It” activities to meet other PRs and try a Canadian sport like mountain biking, disc golf, hiking, downhill or cross-country skiing, skating, curling and more!

We also offer walking tours to important community locations like recreation centres, the post-office, health clinics, libraries, and municipal offices.                                                                                                                           

Get matched with a Volunteer Connector or Connector Family who will help you get to know the community better.

 WATCH our Connect to Community video series on YouTube 

Foreign Worker Support

This free and local service provides support to foreign workers in the Bow Valley including:

  • Working Holiday visa
  • Temporary Foreign Workers (TFW) 
  • International Experience Canada (IEC)

Learn more about Foreign Worker Support

Resources & Downloads