Settlement Services in the Bow Valley

About Settlement Services In The Bow Valley

We provide free and confidential services for Permanent Residents of Canada (PR) including refugees living in the Bow Valley (Banff, Lake Louise, Canmore, and Kananaskis). 

Who is a Permanent Resident of Canada (PR)?

  • A Permanent Resident of Canada (PR) is someone who has immigrated to Canada and has received permanent resident status from the Government of Canada
  • Permanent residents are not citizens of Canada, but are citizens of other countries
  • A person in Canada temporarily, like a student or foreign worker, is not a Permanent Resident of Canada.

We also support people who are in the final stages of becoming Permanent Residents. This means we can help anyone who has applied for Permanent Residency and has provided their passport or medical examination to Immigration, Refugees and Citizenship Canada (IRCC).

Settlement Services is funded by IRCC and is a program through the Town of Banff, in partnership with the Town of Canmore, and local Bow Valley schools. 

May 2022 Update – Ukrainian arrivals: Due to special circumstances, we are extending our services to support displaced people from Ukraine who have arrived through the Canada-Ukraine Authorization for Emergency Travel (CUAET). 

Upcoming Events

Living as a Permanent Resident (PR) Info Session
Thursday, September 22
3 - 4:30 p.m.
At Banff Town Hall or Zoom online

Wednesday, October 26
3 – 4:30 p.m.
Banff Town Hall or Zoom online
Register Online:, Email:, Phone: 403-762-1144

This two-part session covers info about PR status, PR card, English classes, health care, taxes, and your rights and responsibilities. The last 30 minutes is about ways to save money in the Bow Valley with info on free or low-cost programs and services for individuals and families. 

Canadian Citizenship Information 
Tuesday, September 27
2-3:30 p.m.
Registration required. Register here:
*Presented through Zoom on-line or in-person at Banff Town Hall*

Wednesday, November 2
3 – 4:30 p.m.
Banff Town Hall or Zoom online
Register Online: , Email:, 403.762.1144

 Part 1: Information Session (60 minutes)
Updates to the application process since COVID, eligibility criteria, and documents you need to apply for citizenship.

Part 2: Q & A (30 minutes) 
Have you already started an application? Ask questions and hear our tips!
*You can attend either or both parts
Any inquiry Email: or call: 403-762-1144 

Bow Valley Let’s Move it
FREE Dance Events
Sundays, 4:30 pm – 5:30 pm at Banff Elementary School
Open to everyone! Join us to dance and connect!
Free childcare and dance instruction provided each week.
Register online:, Email:, Phone: 403-497-4471

Family Sponsorship Information Session
Thursday, September 29
6 – 8 p.m.
Zoom online possibility of becoming both in-person and online
Register Online: , Email:, Phone: 403-762-1144

Health Benefits in Alberta: What benefits are available to you?
Wednesday, October 12
5 – 7 p.m.
Zoom online
Register Online: , Email:, Phone: 403-762-1144
Presented by Silvia Song from Alberta Health Services
Silvia will explain and answer your questions about: Alberta Health Care Insurance, Alberta Child Health Benefit, Low-Income Eye and Dental Assistance Programs

Schooling in Canada: Parent Skill Building Series
October 18, January 24 and February 28
6:00 pm – 7:30 pm
Zoom online
Register Online:  , Email:, 403.497.4930
Free pizza dinner provided
Part1: Schooling in Canada – October 18
Part 2: Moving from Grade to Grade and Graduation – January 24
Part 3: Report Cards and Parent-Teacher interviews – February 28

Affordable Housing in the Bow Valley
Thursday, October 20
5 – 7 p.m.
Banff Town Hall
Register Online:  , Email:, 403.762.1144
Presented by Banff Housing Corporation, Canmore Community Housing, Bow Valley Regional Housing, YWCA Banff
Learn about: Renting or owning a home, Qualifying for housing programs, Helpful housing resources.
All participants receive $20 grocery gift card

NEW Drop-In Settlement Support
Meet with a Settlement Support Worker without an appointment. You can ask us anything! No registration required.
 Every Wednesday: 10AM – 12PM & 1PM-2PM
 At Banff Town Hall

  • Ask questions
  • Get help with documents or applications
  • Learn more about your community

Any inquiry Email: or call: 403-762-1144

For Individuals Settling In Canada

We support all Permanent Residents of Canada (PR) including refugees. We’re here to help you live your best life in Canada and can help you with questions about free local resources, English classes, housing, taxes, citizenship, family, school, and more. 

No matter how long you’ve lived here, you can join our free fun activities, meet new people, and learn about the community.  

Permanent Resident Checklist

Connect with Settlement Services today and learn more about how to live your best life in the Bow Valley!

  1. FOLLOW us on Facebook:
  2. SUBSCRIBE to our monthly newsletter
  3. SIGN UP for one of our free upcoming activities like our monthly Orientation sessions. See our calendar for event details and information about how you can join.
  4. MEET with us. You can request an appointment with our friendly team

Drop-In Wednesdays

We welcome you to meet with us on Wednesdays at our main office located at Banff Town Hall. You don’t need an appointment if to see us between 10AM-12PM, or 1PM-2PM. You can ask us anything. If you want to meet with us at another time, please contact us to book an appointment:

Ask questions about living in Canada as a Permanent Resident 
Meet with one of our Settlement Workers:
Call us: 403.762.1144 
Email us:

Ask questions about schooling in Canada (grades K-12)
Meet with our Settlement Worker In Schools (SWIS)
Call us: 403.431.3557
Email us:

Community Connections

Are you new to the Bow Valley area (Banff, Canmore, Lake Louise or Kananaskis)?  our program Community Connections is here for you!

Join one of our many “Try-It” activities to meet other PRs and try a Canadian sport like mountain biking, disc golf, hiking, downhill or cross-country skiing, skating, curling and more!

We also offer walking tours to important community locations like recreation centres, the post-office, health clinics, libraries, and municipal offices.                                                                                                                           

Get matched with a Volunteer Connector or Connector Family who will help you get to know the community better.

 WATCH our Connect to Community video series on YouTube 

Foreign Worker Support

This free and local service provides support to foreign workers in the Bow Valley including:

  • Working Holiday visa
  • Temporary Foreign Workers (TFW) 
  • International Experience Canada (IEC)

Learn more about Foreign Worker Support

Resources & Downloads