Settlement Services in the Bow Valley

About Settlement Services In The Bow Valley

We provide free and confidential services for Permanent Residents of Canada (PR), including refugees and Ukrainians (CUAET) living in the Bow Valley (Banff, Lake Louise, Canmore, and Kananaskis).

Who is a Permanent Resident of Canada (PR)?

  • A Permanent Resident of Canada (PR) is someone who has immigrated to Canada and has received permanent resident status from the Government of Canada
  • Permanent residents are not citizens of Canada, but are citizens of other countries
  • A person in Canada temporarily, like a student or foreign worker, is not a Permanent Resident of Canada.

We also support people who are in the final stages of becoming Permanent Residents. This means we can help anyone who has applied for Permanent Residency and has provided their passport or medical examination to Immigration, Refugees and Citizenship Canada (IRCC).

Settlement Services is funded by IRCC and is a program through the Town of Banff, in partnership with the Town of Canmore, and local Bow Valley schools. 

May 2022 Update – Ukrainian arrivals: Due to special circumstances, we are extending our services to support displaced people from Ukraine who have arrived through the Canada-Ukraine Authorization for Emergency Travel (CUAET). 

Upcoming Events

Drop-In Settlement Support in Canmore
For Permanent Residents of Canada, Refugees, and Ukrainians.
Meet with a Settlement Support Worker without making an appointment.
Mondays: 10 a.m.-12 p.m. & 1-2 p.m.
At FCSS in Canmore Civic Centre

  • Support and guidance
  • Help with documents or forms
  • Connections to local agencies for help with language learning, employment and more.

For more information, Email: settlement.programmer@banff.ca or call: 403.762.1144

Drop-In Settlement Support in Banff
For Permanent Residents of Canada, Refugees, and Ukrainians.
Meet with a Settlement Support Worker without making an appointment.
Wednesdays: 10 a.m.-12 p.m. & 1–2 p.m.
At Banff Town Hall

  • Support and guidance
  • Help with documents or forms
  • Connections to local agencies for help with language learning, employment and more.

For more information, Email: settlement.programmer@banff.ca or call: 403.762.1144

Try Skiing on Trails - Learn about the sport of cross-country skiing
Monday, March 18, 1:30pm-4:30pm, at Canmore Nordic Centre
Monday, April 8, 11:30am-2:30pm, at Canmore Nordic Centre
For Permanent Residents of Canada, Refugees, and Ukrainians (CUAET)

  • Minimum age is 18
  • No experience needed
  • Transportation, equipment, and instruction provided

Register Online: https://www.surveymonkey.com/r/tryxcski24  Email: settlement.programmer@banff.ca, Call: 403.762.1144

Try Downhill Skiing or Snowboarding at Mt. Norquay Ski Resort
Wednesday, February 28, 7:30am-4:00pm
Introduction to Skiing and Snowboarding for Beginners.

  • Open to Permanent Residents of Canada and Foreign Workers
  • Minimum age is 18
  • No experience needed
  • Transportation, equipment and instruction are provided

Register Online: https://www.surveymonkey.com/r/tryskisb24 Email: settlement.programmer@banff.ca, Call: 403.762.1144

Try Downhill Skiing or Snowboarding at Banff Sunshine Village
Monday, March 4, 7:30am-4:00pm
Introduction to Skiing and Snowboarding for Beginners.

  • Open to Permanent Residents of Canada and Foreign Workers
  • Minimum age is 18
  • No experience needed
  • Transportation, equipment and instruction are provided

Register Online: https://www.surveymonkey.com/r/tryskisb24 Email: settlement.programmer@banff.ca, Call: 403.762.1144

Try Downhill Skiing or Snowboarding at Lake Louise Ski Resort 
Monday, March 18, 7:30am-5:30pm
Introduction to Skiing and Snowboarding for Beginners.

  • Open to Permanent Residents of Canada and Foreign Workers
  • Minimum age is 18
  • No experience needed
  • Transportation, equipment and instruction are provided

Register Online: https://www.surveymonkey.com/r/tryskisb24 Email: settlement.programmer@banff.ca, Call: 403.762.1144

Employment Law: Know Your Rights and Responsibility
Tuesday, February 6, 5:30-7 p.m., Online
For Foreign Workers, Permanent Residents of Canada, Refugees, Ukrainians. 
Brief overview on: 

  • Minimum wage
  • Vacation pay 
  • Overtime and hours of work
  • Termination notice and termination pay
  • Constructive Dismissal
  • Human Rights issues

Register Online: https://www.surveymonkey.com/r/EmploymentLaw2023 , email: settlement.programmer@banff.ca, Call: 403.762.1144

Are you Ukrainian and want to become a Permanent Resident of Canada
Wednesday, February 7, 5:30-6:30 p.m., Online
Presented in partnership with a registered immigration consultant. 
Learn about: 

Understanding Canadian Taxes
Thursdays, 5:30pm – 6:30pm, Online
Presented by Canada Revenue Agency officer. 

-Part 1 (March 14): Income Tax Basics.
Learn how Canada's tax system works, basic steps of filing your tax return, and a option for free tax filling if you qualify!

-Part 2 (March 21): Tax Credits and Benefits.
Learn what credits and benefits you can qualify to receive after filling taxes. 

Register online, https://www.surveymonkey.com/r/Canada2023Tax , email: settlement.programmer@banff.ca, Call: 403-762-1144

Creative Spark Art Class
Thursday, February 8, 5-7 p.m., Canmore Recreation Centre
Learn basic art techniques in a safe and supportive space. For Permanent Residents of Canada, Refugees, and Ukrainians (CUAET).

Positive Ways to Parents
Mondays, January 22, 29, and February 5, 6 – 7 p.m., Online
February 5: Parenting 101- Routines & Boundaries

Zoom Online. Register online, surveymonkey.com/r/PositivePT , email: settlement.programmer@banff.ca, Call: 403.762.1144

How to Renew your PR card
Mar 27, 3:00pm – 4:00pm, Banff or Online
Feb 26, 3:00pm – 4:00pm, Canmore or Online

-Why you need a PR Card
-When and how to renew your card -Online and paper applications 
-Tips for a successful application 
-Answers to your questions. 

Register Online: surveymonkey.com/r/PRcard Email: settlement.programmer@banff.ca Call: 403.762.1144

Canadian Citizenship information session
March 7, 3:00pm – 4:15pm, February 5, 5:30pm – 6:45pm  at Zoom Online

Are you planning to apply for Canadian Citizenship? Learn about: 
-Eligibility criteria and documents you need to apply 
-Changes to the application process 
-Tips to make your application successful, including how to prepare for the Citizenship Test 
-Answers to your questions.

Zoom Online. Register online, surveymonkey.com/r/CANCitizenship , email: settlement.programmer@banff.ca, Call: 403.762.1144

Ways to Save Money in the Bow Valley
Feb 14, 4:00pm – 4:45pm, Online
Learn about free and low-cost programs and services. How to receive discounts through Banff Access Program and the Canmore Affordable Services Program. Tips to save money on food, clothing, recreation, transportation, and family activities.
Answers to your questions.
Register Online: surveymonkey.com/r/SaveFeb or email settlement.programmer@banff.ca or call all: 403.762.1144

Bow Valley Let’s Move It
Sundays, Jan 28, Feb 4, 25, Mar 3, 10, 17
4:30-5:30, at Banff Elementary School. Big Horn Street entry.

  • Open to everyone age 16+
  • No experience needed
  • Dance instruction provided

Register: https://www.surveymonkey.com/r/BVLMIWS24

For Individuals Settling In Canada

We support all Permanent Residents of Canada (PR) including refugees. We’re here to help you live your best life in Canada and can help you with questions about free local resources, English classes, housing, taxes, citizenship, family, school, and more. 

No matter how long you’ve lived here, you can join our free fun activities, meet new people, and learn about the community.  

Permanent Resident Checklist

Connect with Settlement Services today and learn more about how to live your best life in the Bow Valley!

  1. FOLLOW us on Facebook: facebook.com/SSBV.CCBV
  2. SUBSCRIBE to our monthly newsletter
  3. SIGN UP for one of our free upcoming activities like our monthly Orientation sessions. See our calendar for event details and information about how you can join.
  4. MEET with us. You can request an appointment with our friendly team

Ask questions about living in Canada as a Permanent Resident 
Meet with one of our Settlement Workers:
Call us: 403.762.1144 
Email us: settlement.programmer@banff.ca

Ask questions about schooling in Canada (grades K-12)
Meet with our Settlement Worker In Schools (SWIS)
Call us: 403.431.3557
Email us: swis@banff.ca

Community Connections

Are you new to the Bow Valley area (Banff, Canmore, Lake Louise or Kananaskis)? Community Connections is here for you!

Join one of our many “Try-It” activities to meet other PRs and try a Canadian sport like mountain biking, disc golf, hiking, downhill or cross-country skiing, skating, curling and more!

We also offer walking tours to important community locations like recreation centres, the post-office, health clinics, libraries, and municipal offices.                                                                                                                           

Get matched with a Volunteer Connector or Connector Family who will help you get to know the community better.

 WATCH our Connect to Community video series on YouTube 

Foreign Worker Support

This free and local service provides support to foreign workers in the Bow Valley including:

  • Working Holiday visa
  • Temporary Foreign Workers (TFW) 
  • International Experience Canada (IEC)

Learn more about Foreign Worker Support

Resources & Downloads

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