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Posted on: March 19, 2020

Banff sets up support service for residents

Service Review

The Town of Banff has set up an email service for residents seeking information about assistance during the COVID-19 outbreak.

Email help@banff.ca for information and resources.

The email service is staffed by 15 members of the Town of Banff Community Services team who will provide information and referral services about:

  • How to access government resources, including Employment Insurance
  • Mental health services
  • Food resources
  • Housing
  • Issues related to immigration, foreign worker programs, work visas
  • Seniors services
  • Child and youth care information

“We know this is an extremely stressful and confusing time for people, so we mobilized this service to answer as many questions as possible in our community,” said Chief Silvio Adamo, Director of Emergency Operations. “We are also creating a web page dedicated to these social services needs since federal and provincial agencies are announcing new support services every day. We want to be a one-stop service for a range of topics.” 

The regularly updated web resource for information and resources can be accessed at banff.ca/COVIDHelp.

Town Hall is now closed to the public to protect the health of staff and residents. Services normally provided at Town Hall can be arranged by calling 403.762.1200.

Staff will be answering the help@banff.ca emails from 8:30 a.m. to 4:30 p.m. on weekdays only, at this time. After hours, residents should call 2-1-1 for resources. The program hours may change based on community needs and staff availability. Email is the preferred contact method, but residents who do not have computer or email access can call 403.762.1251 for assistance however the phone line capacity is limited.

For health-related info on COVID-19, visit Alberta.ca/COVID. For Town updates, visit Banff.ca/COVID.

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