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1. Why are we replacing the water meters?

As part of our commitment to environmental sustainability and municipal efficiency, the Town of Banff plans to replace the existing, outdated water meters with a newer, more efficient model.  

2. What makes the new meters 'better'?

The new water meters contain zero moving parts, which will reduce costs for on-site maintenance. The new meters will also help our water services crews quickly detect water leaks on the property or adjoining water line which will reduce water waste and prevent tenants from paying for water they don’t use. Lastly, the meters can be scanned remotely from service vehicles, resulting in less intrusion into private property.   

3. Do I need to have my meter replaced?

If you have received a notice in the mail, you must schedule to have your water meter replaced. Residents who do not schedule a time to have their meter changed will be subject to a fine and a possible disconnection from water services.  

4. Do I have to pay for the meter replacement?

No. The costs to replace the water meter will be covered by the Town of Banff. 

5. Where can I schedule to have my meter replaced?

A notice containing details on the replacement program and information on how to book an appointment was sent out at the beginning of August.  

6. How long will the replacement take?

Individual meters will take 30-90 minutes to replace. All meters are expected to be replaced by mid-October.  

7. Can I access water services during the replacement?

Your home water service will be unavailable during the 30–90-minute installation process. No other water service disruptions are expected currently.  

8. Will other services be disrupted during the replacement process?

No other services will be disrupted.